# Content management

The content cards are managed under the "***Content Management***" Tab.

Choose the project you want to work on.&#x20;

<figure><img src="https://2960584979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwxFhwJcQn16jKJAsOo4Q%2Fuploads%2FjjCeGT2IuQb64qMTsBQr%2Fimage.png?alt=media&#x26;token=82b89328-6706-41a6-812d-c9095525934a" alt=""><figcaption></figcaption></figure>

### Here's an overview of this page

Content cards can be defined for the agents by selecting vocal commands and associating them with content (text, links, pictures).&#x20;

A vocal command is a keyword detected in the conversation by <img src="https://emoji.slack-edge.com/TF0LLD0J0/cogneed_logo/f39a740a11f7fc8b.png" alt=":cogneed_logo:" data-size="line"> CogNeed AI™.

The selection of vocal commands influence the way agents present products, how they express themselves and how they interact with customers in general. This is possible because <img src="https://emoji.slack-edge.com/TF0LLD0J0/cogneed_logo/f39a740a11f7fc8b.png" alt=":cogneed_logo:" data-size="line">CogNeed AI™ shows the content associated to keywords during the call, providing agents with real-time support during the conversation.

{% hint style="info" %} <mark style="color:blue;">You will find the best practices to define content right</mark> [<mark style="color:blue;">**here**</mark>](https://cogneed.gitbook.io/cogneed-ai-help-center/account-owner/dashboard/content-management/best-practices)<mark style="color:blue;">**.**</mark>
{% endhint %}

<figure><img src="https://2960584979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwxFhwJcQn16jKJAsOo4Q%2Fuploads%2FHm1gDuqgcx5bbsG5pdRh%2Fimage.png?alt=media&#x26;token=17b19175-45a2-4af5-886f-a5ec525c4cc4" alt=""><figcaption></figcaption></figure>

### :heart:**Favorite cards:**  &#x20;

Each content card has a heart. Click on it to put the card as favorite. Click again to remove it from the favorites.

![](https://2960584979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwxFhwJcQn16jKJAsOo4Q%2Fuploads%2FkhbzyrfDOLZkvyRrEwJK%2Fimage.png?alt=media\&token=ff3fc4f7-2581-4697-bf80-366ed5e37b48)![](https://2960584979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwxFhwJcQn16jKJAsOo4Q%2Fuploads%2Fik66waoqlAFuu91FCWjS%2Fimage.png?alt=media\&token=92a8a47c-3c03-4040-b690-b2a2a300040f)

### :alarm\_clock:**Temporary cards:**

A clock indicates a card with a deactivation date. On the clock is written the date of expiration.

![](https://lh3.googleusercontent.com/Nvnw5Llt5olZjRWMA3lm9lurjuhXiUqEYl82j3NZJAex10ikhDhWfUhGzLfsP0ejdoccXKugpjC3v126eHW6gn1ZNxB2mNL6p3w7KcjsEqjzCqqTtKbGWqIy51JoJGJugGWSL8-7XaUMaxQ8Ny4lNA)![](https://lh4.googleusercontent.com/GZrF5ZxmMpQrNrekDYnDQSJAfgKHhS3N8cGJMwBYpU0sw07gjtJcpxdqK01ffET4RPwtQxWn_vqPpGSBg-jE2-NLny_1U0vUt0e3FCxvO_ZTXZ70jkY50MfTBgk-QH_aIBhGFwOLnKgykdGZZ7NmZA)
