# Integrations

CogNeed AI™ can be connected to your VoIP tool or CRM system.

![](https://2960584979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwxFhwJcQn16jKJAsOo4Q%2Fuploads%2F783EThsK6R5X1CsAapXB%2Fimage.png?alt=media\&token=e416232c-2c54-43f5-8760-6fdb873213a4)

**Telephony System**

Thanks to our API integration CogNeed is fully compatible with many telephony systems (Dialers, CTI, VoIP). Connected to your telephony system, CogNeed will start automatically when you're having a call and can as well start the right project depending on your interlocutor.

**CRM**

<img src="https://emoji.slack-edge.com/TF0LLD0J0/cogneed_logo/f39a740a11f7fc8b.png" alt=":cogneed_logo:" data-size="line"> CogNeed AI™ currently doesn’t exchange information directly with CRMs. If your telephony system runs inside a CRM, CogNeed can integrate with its softphone feature.&#x20;

The administrator is managing the integrations under [**Settings >> Integrations**](https://dashboard.cogneed.ai/#/settings/integrations).

### Integrations available

<details>

<summary>Ringover</summary>

CogNeed connects with Ringover to start automatically when your agents make or receive calls.

In order to setup the Ringover integration, you will need to :&#x20;

* Open your Ringover Dashboard
* &#x20;Click on the [Webhook section](https://dashboard.ringover.com/webhooks)
* Add the following URL in the **Call answered** and/or **Call ended** fields : [https://](https://webhooks.cogneed.ai/ringover/callback)[public.api.cogneed.ai/ringover/callback](http://public.api.cogneed.ai/ringover/callback) (see image below)

![](https://2960584979-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FwxFhwJcQn16jKJAsOo4Q%2Fuploads%2F595wXNtpJB8tEdwMUzTG%2Fimage.png?alt=media\&token=59853806-d3fc-422c-a3fd-a5c94fa54f1b)

</details>

<details>

<summary>Aircall</summary>

CogNeed connects with Aircall to start automatically when your agents make or receive  calls.

**Configuring your Aircall integration**

*Please check that you have Admin rights in Aircall and CogNeed. If so, you can follow the simple steps below.*

***Step 1 : Grant CogNeed access to Aircall***

* *Log in CogNeed*
* ***Go to*** [***Settings > Integrations***](https://dashboard.cogneed.ai/#/settings/integrations)
* *Click **Install** next to **Aircall logo***
* *Click **Authorize***

***Step 2 : Configure Aircall to make sure all CogNeed users are associated to Aircall users.***

</details>

<details>

<summary>Ino CX</summary>

CogNeed connects with Ino CX to start automatically when your agents make or receive calls.

Please [**contact us**](mailto:contact@cogneed.ai) to setup the Ino CX integration.

</details>

<details>

<summary>Hubspot</summary>

CogNeed connects with Hubspot telephony to start automatically when your agents make or receive calls.

Please [**contact us**](mailto:contact@cogneed.ai) to setup the Hubspot integration.

</details>
