> For the complete documentation index, see [llms.txt](https://cogneed.gitbook.io/cogneed-centre-daide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cogneed.gitbook.io/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/project/vocal-triggers/create-a-vocal-trigger.md).
# Create a vocal trigger
Click the button in the Vocal Triggers section of your project. A trigger creation request window appears:
## 1. Choose between Command and Intention
You must first enter the name of the command following the [Rules and recommendations](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/project/vocal-triggers/rules-and-recommendations.md) or the name of the intention following the [Intentions](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/intentions.md).
* Command:
* You can use one or more words, or even a full sentence. Keep in mind that the shorter the voice command, the more likely it is to be detected in a conversation, and vice versa.
* You can use words that are not part of the project's language dictionary (competitor names, acronyms, products, etc.). We call these **specific vocal commands** (as opposed to generic ones). On average, CogNeed AI™ takes 24 to 48 hours to learn to detect a specific vocal command. You do not need to do anything else: you will receive a notification on the platform when the status of the specific command changes (**active, canceled, declined**)!
* Intention:
* Select the name of the intent you previously created. See the article [Intentions](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/intentions.md) for instructions on how to create an intention.
{% hint style="info" %}
**Command:** a word or group of words that must be spoken either by the advisor or by their interlocutor (Dual Channel). The trigger will activate when the word(s) are spoken exactly as documented, or very close to it. The advantage of this mode is the speed of detection (immediate); the disadvantage is its rigidity.
**Intent:** a free-form expression conveying a need, a request, or an expected meaning in the conversation, without relying on an exact word. The trigger will activate as soon as CogNeed identifies an equivalent intent. The advantage of this mode is its flexibility; the disadvantage is the slower detection speed (end of the sentence).
{% endhint %}
## 2. Display
Optionally, select a content card to associate with the vocal command or intention by clicking the drop-down list for all the content cards in your project.
If you keep the default setting, "No associated card," the vocal command/intention will not trigger anything on your user's screen, but will be detected when spoken to enhance detection statistics.
The "Add a contextual display" button and the "Add a context switch trigger" box that follows are explained in the article [Context](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/project/vocal-triggers/context.md).
If your organization has subscribed to the Dual Channel option, you can then choose to restrict the display trigger associated with the corresponding voice trigger so that it is activated only when spoken by the agent, by the customer (their interlocutor), or by both.
## 3. Topics
Select an existing topic to associate with the vocal command/intent, or create a new one by referring to the article [Topics](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/project/topics.md).
## 4. Settings
Check the **“Enable detection alerts”** box if you want to add this voice trigger to the list of events that send a notification to the supervisors of this project when they are triggered.
## 5. Verification and validation
Once all of these elements have been completed:
* Click the button if vocal commands have been verified in your organisation.
* Click the button if vocal commands have not been verified in your organisation.
* If the vocal command is generic, the following text appears: \
Click the button to complete the creation.
* If the vocal command is specific, the following text appears: \
Click the button to complete the creation.
in the Vocal Triggers section of your project. A trigger creation request window appears:
when the status of the specific command changes (**active, canceled, declined**)!
* Intention:
* Select the name of the intent you previously created. See the article [Intentions](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/intentions.md) for instructions on how to create an intention.
{% hint style="info" %}
**Command:** a word or group of words that must be spoken either by the advisor or by their interlocutor (Dual Channel). The trigger will activate when the word(s) are spoken exactly as documented, or very close to it. The advantage of this mode is the speed of detection (immediate); the disadvantage is its rigidity.
**Intent:** a free-form expression conveying a need, a request, or an expected meaning in the conversation, without relying on an exact word. The trigger will activate as soon as CogNeed identifies an equivalent intent. The advantage of this mode is its flexibility; the disadvantage is the slower detection speed (end of the sentence).
{% endhint %}
## 2. Display
Optionally, select a content card to associate with the vocal command or intention by clicking the drop-down list for all the content cards in your project.
If you keep the default setting, "No associated card," the vocal command/intention will not trigger anything on your user's screen, but will be detected when spoken to enhance detection statistics.
The "Add a contextual display" button and the "Add a context switch trigger" box that follows are explained in the article [Context](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/project/vocal-triggers/context.md).
If your organization has subscribed to the Dual Channel option, you can then choose to restrict the display trigger associated with the corresponding voice trigger so that it is activated only when spoken by the agent, by the customer (their interlocutor), or by both.
## 3. Topics
Select an existing topic to associate with the vocal command/intent, or create a new one by referring to the article [Topics](/cogneed-centre-daide/cogneed-help-center/dashboard/content-management/project/topics.md).
## 4. Settings
Check the **“Enable detection alerts”** box if you want to add this voice trigger to the list of events that send a notification to the supervisors of this project when they are triggered.
## 5. Verification and validation
Once all of these elements have been completed:
* Click the button 
if vocal commands have been verified in your organisation.
* Click the button 
if vocal commands have not been verified in your organisation.
* If the vocal command is generic, the following text appears: 
\
Click the button 
to complete the creation.
* If the vocal command is specific, the following text appears: 
\
Click the button 
to complete the creation.