🔄Integrations

CogNeed AI™ can be connected to your phone tool, VoIP tool or your CRM.

Telephony / VoIP

Thanks to our API integrations, CogNeed is 100% compatible with numerous telephony systems (dialers, CTI, VoIP). Connected to your telephony system, CogNeed will automatically start a session when a call is placed, automatically end the session when you hang up, and can also start the appropriate project based on your queue, the caller, etc.

Available integrations

Ringover

CogNeed connects to Ringover to automatically launch when your agents make or receive calls.

To configure your Ringover integration:

• Open your Ringover Dashboard

• Click on the Webhook section

• Add the following URL to the Call answered and Call ended fields: https://public.api.cogneed.ai/ringover/callback (see image below)

Aircall

CogNeed connects to Aircall to automatically launch when your agents make and receive calls.

Configure your Aircall integration

Please ensure you have administrator rights in both Aircall and CogNeed. If so, you can follow the steps below.

1. Step 1: Grant CogNeed access to Aircall

   • Log in to CogNeed

   • Go to Enterprise Settings > Integrations

   • Click Install next to the Aircall logo

   • Click Allow

2. Step 2: Configure Aircall to ensure all users are associated with Aircall users

InoCX

In Ino Maker, go to:

• Data Manager -> Webhooks

• Click on: "Add a webhook"

• Name: Cogneed

• URL: https://public.api.cogneed.ai/inocx/callback

• Basic Auth: Ask the technician for a user login for authentication

Hubspot

CogNeed connects to Hubspot's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Hubspot integration.

OpenPhone

CogNeed connects to OpenPhone's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the OpenPhone integration.

Diabolocom

CogNeed connects to Diabolocom's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Diabolocom integration.

Microsoft Teams

CogNeed connects to Teams' telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Teams integration.

Viadialog

CogNeed connects to Viadialog's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Viadialog integration.

Sharepoint

CogNeed connects to the Sharepoint knowledge base to automatically generate content in the Content Management page.

Please contact us to set up the Sharepoint integration.

SmartTribune

CogNeed connects to the SmartTribune knowledge base to automatically generate content in the Content Management page.

Please contact us to set up the XX integration.