# Integrations

<img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FmwTvKycOh3baQJkIj4oP%2Fimage.png?alt=media&#x26;token=522583f9-bf1d-438e-808c-6fe0c8280b9b" alt="" data-size="line"> CogNeed AI™ can be connected to your phone tool, VoIP tool or your CRM.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FOBzlEsoSNgDiQtzVBrnS%2Fimage.png?alt=media&#x26;token=2f673678-2267-4ab1-b2d8-82d117020d2c" alt=""><figcaption></figcaption></figure>

### Telephony / VoIP

Thanks to our API integrations, CogNeed is 100% compatible with numerous telephony systems (dialers, CTI, VoIP). Connected to your telephony system, CogNeed will automatically start a session when a call is placed, automatically end the session when you hang up, and can also start the appropriate project based on your queue, the caller, etc.

## Available integrations

<details>

<summary>Ringover</summary>

CogNeed connects to Ringover to automatically launch when your agents make or receive calls.

To configure your Ringover integration:

* Open your Ringover Dashboard
* Click on the [Webhook section](https://dashboard.ringover.com/webhooks)

- Add the following URL to the Call answered and Call ended fields: <https://public.api.cogneed.ai/ringover/callback> (see image below)

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FXrV1n392NeEXfpy5DWaO%2Fimage.png?alt=media&#x26;token=4410a2dd-e2c7-40e4-b455-3765b7b43cea" alt="" width="225"><figcaption></figcaption></figure>

</details>

<details>

<summary>Aircall</summary>

CogNeed connects to Aircall to automatically launch when your agents make and receive calls.

**Configure your Aircall integration**

Please ensure you have administrator rights in both Aircall and CogNeed. If so, you can follow the steps below.

1. Step 1: Grant CogNeed access to Aircall
   * Log in to CogNeed
   * Go to Enterprise Settings > Integrations
   * Click Install next to the Aircall logo
   * Click Allow
2. Step 2: Configure Aircall to ensure all users are associated with Aircall users

</details>

<details>

<summary>InoCX</summary>

In Ino Maker, go to:

* Data Manager -> Webhooks
* Click on: "Add a webhook"
* Name: Cogneed
* URL: <https://public.api.cogneed.ai/inocx/callback>
* Basic Auth: Ask the technician for a user login for authentication

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FrGsKvSKleOETCiV00vei%2Fimage.png?alt=media&#x26;token=052f3d0e-a673-47f0-820a-b0acea05c7e2" alt="" width="188"><figcaption></figcaption></figure>

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2F3Wi3tVnF3fJBpDUxabhm%2Fimage.png?alt=media&#x26;token=4777cd90-64f3-48cd-a23d-0df766218482" alt="" width="118"><figcaption></figcaption></figure>

</details>

<details>

<summary>Hubspot</summary>

CogNeed connects to Hubspot's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Hubspot integration.

</details>

<details>

<summary>OpenPhone</summary>

CogNeed connects to OpenPhone's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the OpenPhone integration.

</details>

<details>

<summary>Diabolocom</summary>

CogNeed connects to Diabolocom's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Diabolocom integration.

</details>

<details>

<summary>Microsoft Teams</summary>

CogNeed connects to Teams' telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Teams integration.

</details>

<details>

<summary>Viadialog</summary>

CogNeed connects to Viadialog's telephony system to automatically start when your agents make or receive calls.

Please contact us to set up the Viadialog integration.

</details>

<details>

<summary>Sharepoint</summary>

CogNeed connects to the Sharepoint knowledge base to automatically generate content in the Content Management page.

Please contact us to set up the Sharepoint integration.

</details>

<details>

<summary>SmartTribune</summary>

CogNeed connects to the SmartTribune knowledge base to automatically generate content in the Content Management page.

Please contact us to set up the XX integration.

</details>
