# Content statistics

This section allows you to view and track usage data related to CogNeed sessions performed by your users.

1. In the left menu, filter your data by:
   * Projects/Teams.
   * Date.\
     \\

     <figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FpE6MMAOeGI0yozpiovth%2Fimage.png?alt=media&#x26;token=f1821d8d-2cf5-4b19-bcae-334612fe8fdb" alt="" width="213"><figcaption></figcaption></figure>
2. Find your teams' session data: for each data item displayed, a ℹ️ is displayed if you would like more information.

## Origin of the displays

General statistics related to the origin of content display, project or team level.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FeZtEho8dsHc8gseqxjA1%2Fimage.png?alt=media&#x26;token=fae740c1-df1a-4cda-bfa6-e663d91c5f75" alt="" width="563"><figcaption></figcaption></figure>

* **History**: Display linked to a click in the detection history.
* **Search**: Display linked to a text search.
* **Linked card**: Display linked to a click on a "Associated card" link:
  * Recently modified card,
  * Linked card (within the content),
  * Linked card (using the eponymous feature) - blue banner displayed under the title of a content card.
* **Detection**: Display linked to voice detection.
* **Favourites**: Display linked to a click on a favourite content card.
* **Initial display**: Display linked to an automatic retrieval at the start of the session (customer card or linked to the call queue).
* **Start of session record**: Display linked to an automatic retrieval at the start of the session ("start of session record" feature).
* **End of session record**: Display linked to an automatic retrieval at the end of the session ("end of session record" feature).
* Customer call:

## Content per card

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FKWqv5PDbmgQlfrFAGaAK%2Fimage.png?alt=media&#x26;token=6bef51e3-8ff3-407e-a17d-cb95de646f8c" alt="" width="563"><figcaption></figcaption></figure>

This table summarises the display data related to the content cards of the selected project or team. You will find, by content card, over the given period:

* Number of total views,
* Average rating,
* Number of unique feedback,
* Average ratio of voice to manual views,

When you click on a row, a detailed data visualisation of the associated cards appears. It includes rating and display data by user.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FoQpqZbnf2bSPKil39aeH%2Fimage.png?alt=media&#x26;token=4838784a-fd8a-444b-afe3-40388e7578c8" alt="" width="414"><figcaption></figcaption></figure>

{% hint style="info" %}
Only the first hundred rows of the table are displayed. Filter, sort or export to csv to browse the table in its entirety.
{% endhint %}

## Content by user

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2F3UxicnZYJc0lRHr07CPh%2Fimage.png?alt=media&#x26;token=eda432b6-63b7-4492-a76f-ccf77249585e" alt="" width="563"><figcaption></figcaption></figure>

This table summarises the display data related to users in the selected project or team. You will find, by user, over the given period:

* Number of total displays,
* Number of unique feedbacks,
* Feedback details,
* Average ratio of voice/manual displays,

When you click on a row, a detailed data visualisation for the associated user appears. It includes display and rating data by content card.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FWJq12G2pTld3enNSWkCV%2Fimage.png?alt=media&#x26;token=49e63195-77ad-42c4-a1bb-3235e69c26bf" alt="" width="404"><figcaption></figcaption></figure>
