> For the complete documentation index, see [llms.txt](https://cogneed.gitbook.io/cogneed-centre-daide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cogneed.gitbook.io/cogneed-centre-daide/cogneed-help-center/dashboard/reports/quality-statistics.md).

# Quality statistics (real time)

This section allows you to track your users' conversation quality scores and view the associated compliance evidence.

1. In the left menu, filter your data by:
   * Projects/Teams.
   * Date.\ <br>

     <figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FpE6MMAOeGI0yozpiovth%2Fimage.png?alt=media&#x26;token=f1821d8d-2cf5-4b19-bcae-334612fe8fdb" alt="" width="213"><figcaption></figcaption></figure>
2. Find your teams' session data: for each data item displayed, a ℹ️ is displayed if you would like more information.

## Trends

The trends section allows you to have an overview of the average quality scores overall and by topic, as well as a Top 3 of inappropriate formulations mentioned by users of the selected project or team.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2F4kaeBy9QCv6WOFFqFSLL%2Fimage.png?alt=media&#x26;token=4cbcb1b5-9ec2-4aac-9ff7-22f1e15ddbab" alt=""><figcaption></figcaption></figure>

For each of these topics, the overview shows you the number of users with a satisfactory (green), average (orange), and unsatisfactory (red) score. This number is calculated against thresholds, which you can change by clicking the settings icon ⚙️.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2F9y5WtZldO8rusC4UvN24%2Fimage.png?alt=media&#x26;token=d2949142-0da1-4851-b90f-967728904884" alt="" width="337"><figcaption></figcaption></figure>

## Score by topic

This table provides access to detailed quality scores by topic, within the selected project or team. You will find, by topic over the given period, the average quality score, the percentage change, and the number of times users formulated this topic.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FW0My8V4hUVCQOeA7U2wO%2Fimage.png?alt=media&#x26;token=ef98f568-2c17-47db-8ec4-b54556be2e1f" alt="" width="385"><figcaption></figcaption></figure>

By clicking on one of the rows in this table, the details of the quality score per user appear. It includes, for the selected topic, a column on the user's role, one on their quality score, one on the percentage change in their score, and one on the number of times this topic was formulated by this user.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FEIZGlLsibNKMcjEeMbEN%2Fimage.png?alt=media&#x26;token=69919f8c-d214-42de-87c9-14f9c6b69462" alt="" width="459"><figcaption></figcaption></figure>

By clicking on one of the lines in this table, you can view, for this theme and for this selected user, the details of the quality events that took place as well as the associated transcriptions.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FhPtYiskQZ0IIGwh4jNt1%2Fimage.png?alt=media&#x26;token=ace06e88-ee6c-4c44-ac4e-f9c8effec086" alt="" width="455"><figcaption></figcaption></figure>

## Score by user

This table provides detailed information on quality scores by user, within the selected project or team. It displays, per user over the given period, the average quality score, the percentage change, and the number of times quality topics were formulated.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FQseYt0F7vQ2MUKNRipBL%2Fimage.png?alt=media&#x26;token=c8f68631-d0d5-4e99-b561-2c55d25c4834" alt="" width="387"><figcaption></figcaption></figure>

By clicking on one of the lines in this table, the details of the quality score by topic appear. It includes, for the selected user, a column on the topic, one on their quality score for this topic, one on the evolution of their score in percentage and one on the number of formulations of this topic by this user.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2Frik1avWAfMcIqDq3Q8JY%2Fimage.png?alt=media&#x26;token=ee549ba5-9304-4050-9661-dfd3c26d5a0e" alt="" width="458"><figcaption></figcaption></figure>

By clicking on one of the lines in this table, you can view, for this topic and for this selected user, the details of the quality events that took place as well as the associated transcriptions.

<figure><img src="https://160715368-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FRFCbypPSQCx2ezWjFUPY%2Fuploads%2FUg4BiqmYpvzwWZthZo4a%2Fimage.png?alt=media&#x26;token=253ba03c-712a-4810-9f52-bcfeb317d19d" alt="" width="455"><figcaption></figcaption></figure>