Payment and billing
Extracted from Terms of Service : https://www.cogneed.ai/en/terms-of-service
Pricing
Note: both Flexible and Enterprise plans include a 14-days free period prior to the first billing for content creation. The free period applies only once, at time of the first subscription and does not apply when changing plans, or adding additional projects or users. The paid plan license fee will apply from the last day of the free period.
Free access
For users wanting to try CogNeed for free, you can get access to a free-demo version of CogNeed Service. This free-of-charge version is available for the sole purpose of the Service testing and cannot be used in an operational context. CogNeed reserves itself the right to grant access to this free-demo version for a defined period of time. At the end of the free-demo period, the Service license will expire and the User Account access will be removed.
Flexible pricing
Most enterprise software pricing is designed to charge you per user regardless of how many people on your team are actively using the software. At CogNeed, when you choose a Flexible plan, you only get billed for what you use, so you don’t pay for the users who aren’t using our software. And if someone you already paid for becomes inactive, we’ll even add a prorated credit to your account for the unused time. Flexible pricing is the most often selected option in pilot mode.
Enterprise pricing
If you are deploying CogNeed at scale, you may consider switching to our Enterprise plan, offering a lower subscription cost per User Account and custom support. You may still add additional users during the yearly subscription at a pro-rated cost, depending on the number of days remaining in the subscription period. However, you will then be charged for all User Accounts regardless of activity/inactivity.
Billing
CogNeed pricing plans include a 14-days free-trial period to allow you to personalize your content prior to the operational use of the Service. Therefore, at the time of the subscription, a free invoice is issued. After this initial 14-days period, CogNeed Service will be billed for the upcoming period.
You'll see the first credit card charge from CogNeed on the last day of the initial free period. Here are some other times you'll see charges:
Flexible plan : on your monthly renewal date.
Enterprise plan : on your annual renewal date and immediately if there’s a balance for adding new users.
Immediately, if you change from the Flexible plan to the Enterprise plan
Minimum invoicing
Flexible plan: regardless of the number of active users, the minimum monthly bill will be for 5 users.
Enterprise plan: the minimum yearly bill will be equal to the number of User Accounts that existed when you subscribed to the Enterprise plan, with a minimum of 5 users.
Changes of plan
Flexible plan to an Enterprise plan : CogNeed will bill you for a full year for the number of User Accounts at the time of the change. The first day of the Enterprise license will follow the end of your current monthly billing period. The “Enterprise license fee” will apply on the annual invoice.
Enterprise plan to a Flexible plan : CogNeed will bill you monthly for the number of User Accounts at the time of the change. The “Flexible license fee” will apply on the monthly invoice.
You may change your level of service at any time by choosing a plan option or going into your Billing settings. If you choose to downgrade your Account, you may lose access to Content, features, or capacity of your Account. Please see our section on Cancellation for information on getting a copy of that Content.
Enterprise plan
The Enterprise plan grants a 12 months license to all User Accounts for CogNeed Service at the time of the billing. The billing will be issued based on the number of User Accounts on renewal anniversary date and on the “Enterprise license fee”.
During the billing period, if additional User Accounts are registered, an additional billing will be issued immediately. We'll calculate the prorated cost for the rest of the year for those additional users.
After adding additional users, if you choose to reduce the number of users, a credit will be issued for the remaining period, unless minimum subscription applies. Those credits will be applied towards future payments, such as new users being added to your workspace or your next renewal date.
Note: credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid CogNeed plan.
Flexible plan
On Flexible plan, paid users are only billable if they’re actively using CogNeed. CogNeed will automatically detect if users become inactive, and if that happens, we'll add prorated credits to your CogNeed account. Those credits will be applied towards future payments, such as new users being added to your workspace or your next renewal date.
Our users are divided into 2 categories, corresponding to 2 different ways to use CogNeed:
Admin users (Account owners and Project Owners): main activities include content editing and accessing to CogNeed Reports, both on CogNeed Dashboard.
Users (Expert Users and Users): main activity is to use CogNeed AI™ during their calls through our live assistant.
In the table below, we've outlined how users are determined to be active or inactive in CogNeed, and the resulting billing action.
User
A user has used CogNeed AI assistant less than 30 minutes in 14 days
Inactive
Credits will be deposited to your CogNeed account for the unused portion of the billing period
User
A user has used CogNeed AI assistant more than 30 minutes in 14 days
Active
We'll automatically detect the change and charge the prorated cost for the days remaining in the billing period
Admin user
An admin user hasn't logged on to CogNeed Dashboard in the last 14 days
Inactive
Credits will be deposited to your CogNeed account for the unused portion of the billing period
Admin user
An admin user logs on to CogNeed Dashboard (content edition, reporting, ...)
Active
We’ll automatically detect the change and charge the prorated cost for the days remaining in the billing period
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