Content management

The content cards are managed under the "Content Management" Tab.

Choose the project you want to work on.

Here's an overview of this page

Content cards can be defined for the agents by selecting vocal commands and associating them with content (text, links, pictures).

A vocal command is a keyword detected in the conversation by CogNeed AI™.

The selection of vocal commands influence the way agents present products, how they express themselves and how they interact with customers in general. This is possible because CogNeed AI™ shows the content associated to keywords during the call, providing agents with real-time support during the conversation.

You will find the best practices to define content right here.

❤️Favorite cards:

Each content card has a heart. Click on it to put the card as favorite. Click again to remove it from the favorites.

⏰Temporary cards:

A clock indicates a card with a deactivation date. On the clock is written the date of expiration.