🧠CogNeed AI™ Assistant
As their customer talks, CogNeed AI™ detects spoken keywords and dynamically displays windows of content on the user's screen.
It helps agents to:
follow processes (customer service or inside sales)
present the company's solutions/products/offers
qualify customer calls
circumvent objections and frequently asked questions
compare yourself to competing offers
etc.
Integrated with your CTI or CRM, CogNeed AI™ starts automatically at the start of every call without any effort from the agent.
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