Integrations

CogNeed AI™ can be connected to your VoIP tool or CRM system.

Telephony System

Thanks to our API integration CogNeed is fully compatible with many telephony systems (Dialers, CTI, VoIP). Connected to your telephony system, CogNeed will start automatically when you're having a call and can as well start the right project depending on your interlocutor.

CRM

CogNeed AI™ currently doesn’t exchange information directly with CRMs. If your telephony system runs inside a CRM, CogNeed can integrate with its softphone feature.

The administrator is managing the integrations under Settings >> Integrations.

Integrations available

Ringover

CogNeed connects with Ringover to start automatically when your agents make or receive calls.

In order to setup the Ringover integration, you will need to :

• Open your Ringover Dashboard

• Click on the Webhook section

• Add the following URL in the Call answered and/or Call ended fields : https://public.api.cogneed.ai/ringover/callback (see image below)

Aircall

CogNeed connects with Aircall to start automatically when your agents make or receive calls.

Configuring your Aircall integration

Please check that you have Admin rights in Aircall and CogNeed. If so, you can follow the simple steps below.

Step 1 : Grant CogNeed access to Aircall

• Log in CogNeed

• Go to Settings > Integrations

• Click Install next to Aircall logo

• Click Authorize

Step 2 : Configure Aircall to make sure all CogNeed users are associated to Aircall users.

Ino CX

CogNeed connects with Ino CX to start automatically when your agents make or receive calls.

Please contact us to setup the Ino CX integration.

Hubspot

CogNeed connects with Hubspot telephony to start automatically when your agents make or receive calls.

Please contact us to setup the Hubspot integration.