👋CogNeed AI™
Added value
CogNeed AI™ was designed to provide real-time assistance during customer conversations by dynamically displaying content, tips, compliance reminders, process elements, and other relevant information to agents and customer service representatives.
It enables them to be more efficient during their customer interactions and creates a better overall experience for both the operator and the customer.
Use case
As the conversation progresses, CogNeed AI™ detects spoken vocal commands and call context, and dynamically displays information windows on the user's screen.
Our solution thus helps agents to:
Follow the steps of a process;
Analyze and respond to customer issues;
Present solutions/products/offers and their specifications;
Overcome objections;
Comply with mandatory legal compliance requirements during calls;
Adhere to charters and guidelines to ensure call quality;
Increase productivity with call summaries;
Share key elements and personal notes from calls.
Integrated into your CTI, CogNeed AI™ starts automatically at the beginning of each call, without any effort from the agent.
Integrated with your CRM, CogNeed AI™ automatically sends call summaries, personal notes, compliance elements and other call data directly to the customer file.
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