> For the complete documentation index, see [llms.txt](https://cogneed.gitbook.io/cogneed-centre-daide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cogneed.gitbook.io/cogneed-centre-daide/cogneed-help-center/cogneed-ai-tm.md).

# CogNeed AI™

## Added value

<img src="https://emoji.slack-edge.com/TF0LLD0J0/cogneed_logo/f39a740a11f7fc8b.png" alt=":cogneed_logo:" data-size="line"> CogNeed AI™ was designed to provide real-time assistance during customer conversations by dynamically displaying content, tips, compliance reminders, process elements, and other relevant information to agents and customer service representatives.&#x20;

It enables them to be more efficient during their customer interactions and creates a better overall experience for both the operator and the customer.

## Use case

As the conversation progresses, CogNeed AI™ detects spoken vocal commands and call context, and dynamically displays information windows on the user's screen.

Our solution thus helps agents to:

* Follow the steps of a process;
* Analyze and respond to customer issues;
* Present solutions/products/offers and their specifications;
* Overcome objections;
* Comply with mandatory legal compliance requirements during calls;
* Adhere to charters and guidelines to ensure call quality;
* Increase productivity with call summaries;
* Share key elements and personal notes from calls.

Integrated into your CTI, CogNeed AI™ starts automatically at the beginning of each call, without any effort from the agent.

Integrated with your CRM, CogNeed AI™ automatically sends call summaries, personal notes, compliance elements and other call data directly to the customer file.

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[Link to our website](https://www.cogneed.ai/en/home)
{% endhint %}