🗣️Vocal Triggers

Voice trigger: A word, sequence of words, or phrase detected by CogNeed during your users' sessions. Vocal triggers can have several purposes:

• Trigger the display of an associated content card;

• Validate/invalidate a compliance element;

• Enhance a compliance or quality score;

• Trigger a call context;

• Track a pronunciation occurrence in your users' conversations (competitors, etc.);

• Trigger a manager alert ("lawyer," "trial," etc.).

The "Vocal Triggers" section of your project allows you to add, manage, and modify your vocal triggers and contexts, as well as assign actions to them.

The following table gives you an overview of all existing vocal triggers in your project.

1. Project vocal triggers.

2. Vocal trigger types: "Generic" or "Specific".

3. Vocal trigger states: Active, Processing, Rejected, Canceled.

4. Themes associated with voice triggers.

5. Content cards associated with vocal triggers.

6. Actions associated with vocal triggers:

   1. Delete: trash can icon;

   2. Edit: pencil icon;

   3. Duplicate: duplicate icon.

7. Link to the associated content card: link icon.

8. Context trigger indicators, alert to manager, or intention.

9. Button for adding new vocal triggers.

10. Search and filter by topic.