🗣️Context

Contexts allow the same vocal trigger to trigger the display of different content cards, depending on the context of your conversation.

For example, the vocal trigger "price" can be configured to trigger the display of the content card "Product A Billing" or "Product B Billing" depending on whether the session is in the context of "Product A" or "Product B".

A voice trigger can have different functions:

• Be a context trigger (blue arrow icon)

• Be part of contexts, therefore triggering one or more cards

• Be a basic vocal trigger, whether or not associated with a card or compliance element

A trigger type voice trigger will trigger the context, while a vocal trigger that is part of a context will trigger the display of a specific card related to the defined context.

How to use contexts in Live App?

Once the session is launched, you can trigger a context at any time by saying a trigger type trigger or by clicking the arrow next to the contexts icon.

The name of the selected context is displayed at the bottom left of the Live App.

Once the context is triggered, you can:

1. View context name and change context:

   • By clicking on the arrow that allows you to change context, you will see the list of all the contexts available within your project and can easily change them by clicking on one of them.

2. Exit the context:

   • If you no longer want contextual detections you can easily exit the contexts by clicking on the exit icon.

3. Say a vocal trigger in this context